If you order before 2pm, we will usually despatch the vouchers on the same day for which we give an approximate lead time of three to five working days if you select FedEx. Orders placed after 2pm will usually be dispatched on the next working day.

These delivery times and prices are only applicable to Zimbabwe delivery addresses; for delivery addresses outside the Zimbabwe, please contact our Customer Services team by telephone to discuss your requirements.

Once your order has been confirmed, we are not able to change any details of the order. We are also not able to change the delivery address, so please make sure you check all the details carefully before confirming the order as mistakes cannot be rectified afterwards.

Kindly note that all our experience packages are sent recorded delivery with FedEx. Once they have shipped you will receive a notification email which will include a tracking number. If you contact your nearest FedEx office you will be able to get an accurate idea of where your parcel is. However, you must let us know no later than 21 days from your order date if your order hasn’t arrived, so that we can investigate.

If you need to present your order urgently, you can print a temporary gift certificate which you can give to your recipient whilst you wait for the pack to be delivered.

Click to view / print a temporary gift certificate.

Yes, we would always advise you to send all documentation to us or to the centres by FedEx as normal post will not be insured if lost, and if your voucher is lost in the post we cannot replace it.

If you would rather collect your purchases we can facilitate that. Choose click and collect at checkout and we will contact you to organise a convenient time and location.