Help
Please note that Kirby Browne (Pvt.) Ltd. in Harare Zimbabwe have been appointed as Regional Administrators for GiftDays-for-Africa.com and as such all support and customer service is provided by Kirby Browne (Pvt.) Ltd. regional customer service team.
Frequently asked questions
Experience Vouchers
All the information you’ll need to book and take your experience, including contact details for the experience provider/s, can be found in the gift experience pack sent to you. Please take a moment to read through these details as they should answer your questions.
You’ll be able to book your experience directly with the experience provider for a mutually convenient date (remember that experiences must be booked in advance and are always subject to availability). Please do not call our Customer Services team as we do not hold details of availability and we cannot make a booking for you.
To avoid disappointment, we recommend that you book as early as possible to ensure that a date is available before the expiry date of your voucher. Our experiences will generally require you to book 6 or 8 weeks in advance (or even longer), particularly during peak periods. You must have booked and taken your experience before your voucher expires. We strongly recommend that you don’t make any travel, accommodation or other arrangements until your booking has been made and you’ve received confirmation from the experience provider.
The voucher and accompanying information are presented inside a smart wallet and can be pre-printed with your personal message.
All gift packs are sent under plain cover. The pack is designed to fit through a standard letter box. Please note that some experiences do not include a gift pack (this will be clearly stated on the product page).
Most of our vouchers are valid for 6 months and you must book and take your experience before your voucher expires. Some promotional products and other vouchers may have longer or shorter validity periods, but this will be clearly stated on our website.
Unfortunately we are not able to issue a replacement voucher if yours has been lost, stolen or destroyed. This is because your original voucher is still valid, and if it is used we will be liable for the cost of this.
The instructions for activating your voucher will be inside your voucher pack. Please ensure that you follow these, as you won’t be able to take your experience until you’ve activated your voucher correctly. In some cases you may need to send your voucher to our office for it to be activated, but your pack will provide full details of how to do this.
Our experience providers are always happy to answer any questions you may have regarding their venue, experience format, equipment or restrictions. If you have any specific queries or concerns, these should be addressed before you make your booking. You can contact the experience provider/s directly using the information inside your voucher pack. If you have a more general enquiry, feel free to call our friendly Customer Services team on +263 782 778 204 and we’ll be happy to help. Kindly note, however, that we are not able to advise you regarding the availability of an experience, or to make a booking on your behalf.
If your experience is cancelled by the experience provider, they will arrange to re-book you at a mutually convenient time. We strongly recommend telephoning the experience provider before you travel, to make sure that your booking will go ahead. We cannot be held liable for any costs incurred in the event of a booking being cancelled.
Once you’ve made a booking with one of our experience providers you’re bound by their terms and conditions, so please make sure that you understand their rules regarding changing or cancelling a booking (particularly at short notice).
Some of our experiences (typically driving or flying experiences) have weight or height restrictions, which are usually dictated by the vehicle or aircraft in which the experience will take place. Others may have an age restriction for insurance or legal reasons (but don't worry, we have lots of 'Junior' products so younger people needn't miss out). Some of our driving experiences may also require a full Zimbabwean driving licence. Restrictions may vary between centres. The majority of our experiences require you to be in a reasonable state of health and fitness, and some (such as Tandem Skydive, Parachute Jump and Scuba Diving) require more detailed medical information. If you are in any doubt about your ability to take part in any of our experiences, please contact the centre directly and check before making your booking.
Alternatively, our Customer Services team will be happy to advise you on the suitability of experiences.
It is your responsibility to ensure you choose an experience suitable for your intended recipient, and we will not be liable to offer a refund if you purchase an experience but its restrictions render it unsuitable for the recipient.
We love to hear how our customers get on, so please take a moment to let us know how your experience went. You can leave your review on our website, which will be checked for moderation and approval before being posted live on our site. Or you can download a feedback form from our website and return it to us by post.
If for any reason you are unhappy with any aspect of your experience, you should bring it to the attention of the supplier on the day so that they have the opportunity to resolve it immediately. In our experience, most queries or concerns can be quickly resolved by the supplier. If you are still unhappy, however, please write to us explaining the circumstances, along with details of who you spoke to on the day, and we will undertake to investigate it further for you.
Please see our Terms and Conditions for more information.
If you would like to become a supplier / experience provider please contact our Buying Manager - David McAllister on +263 772 413 346 or email david@giftdays-for-africa.com
Delivery and collection
If you order before 2pm, we will usually despatch the vouchers on the same day for which we give an approximate lead time of three to five working days if you select FedEx. Orders placed after 2pm will usually be dispatched on the next working day.
These delivery times and prices are only applicable to Zimbabwe delivery addresses; for delivery addresses outside the Zimbabwe, please contact our Customer Services team by telephone to discuss your requirements.
Once your order has been confirmed, we are not able to change any details of the order. We are also not able to change the delivery address, so please make sure you check all the details carefully before confirming the order as mistakes cannot be rectified afterwards.
Kindly note that all our experience packages are sent recorded delivery with FedEx. Once they have shipped you will receive a notification email which will include a tracking number. If you contact your nearest FedEx office you will be able to get an accurate idea of where your parcel is. However, you must let us know no later than 21 days from your order date if your order hasn’t arrived, so that we can investigate.
If you need to present your order urgently, you can print a temporary gift certificate which you can give to your recipient whilst you wait for the pack to be delivered.
Yes, we would always advise you to send all documentation to us or to the centres by FedEx as normal post will not be insured if lost, and if your voucher is lost in the post we cannot replace it.
If you would rather collect your purchases we can facilitate that. Choose click and collect at checkout and we will contact you to organise a convenient time and location.
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Payment options
Yes absolutely! If you would rather not pay online you can choose the bank transfer option at checkout.
Please note you need to include your order number as your payment reference and we will not release your goods until payment reflects in our bank account which can take up to 7 days depending on the type of transfer.
Unfortunately, no you can't.
Yes you can, via the Stripe payment gateway. Just choose Stripe at checkout.
Unfortunately, no you can't.
Yes absolutely! Just choose Paypal at checkout.
Please try to pay again using a different card if you have one.
To find out why your card was refused in the first place, just contact your bank. They should be able to help.
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Returns and refunds
Yes, you can exchange a valid voucher for an alternative experience.
In order to exchange, please browse through our experiences on the website and then return the original voucher via trackable mail e.g. FedEx or DHL to us along with a letter clearly stating the name and product code of your chosen experience to:
GiftDays-for-Africa.com
C/O Kirby Browne (Pvt) Ltd.
3 Lelant Close
Mandara, Harare
Zimbabwe
If you select a more expensive experience, you will be asked to pay any difference in price. The new voucher/s that you select will keep the same expiry date as your original voucher. Vouchers can be exchanged to anything on the website except for products on our Excluded List which are marked.
Please note that a voucher cannot be exchanged if you have already made a booking with one of our experience providers and cannot be refunded once exchanged.
Some valid vouchers can be extended for 6 months. This is subject to a USD30 administration fee. Restrictions will apply to promotional products and charges may vary.
To extend your experience, you’ll need to return the original voucher to us via trackable mail e.g. FedEx or DHL, along with a letter explaining that you’d like the voucher to be extended to:
GiftDays-for-Africa.com
C/O Kirby Browne (Pvt) Ltd.
3 Lelant Close
Mandara, Harare
Zimbabwe
Upon receipt of the voucher and cheque, we will be pleased to send you a new, extended voucher. Alternatively you can enclose your telephone number and we will call you to take the fee.
Please note that we cannot extend a voucher if it has already expired, and once a voucher has been extended it cannot be exchanged, merged or refunded. Kindly also note that some promotional products cannot be extended under any circumstances.
We are happy to refund the cost of your voucher as long as the voucher is returned to us via trackable mail e.g. FedEx or DHL within 14 days of receipt and you have not already exchanged or merged it, or made a booking. Please enclose a copy of your original order confirmation with the voucher. The address to send the voucher back to is:
GiftDays-for-Africa.com
C/O Kirby Browne (Pvt) Ltd.
3 Lelant Close
Mandara, Harare
Zimbabwe
Upon receipt of the voucher, we will refund the cost of the order, less bank transfer charges, back onto the card that was originally used for the purchase. Unfortunately we are not able to refund postage and packaging charges. Expired vouchers cannot be refunded under any circumstances.
As soon as we get the pack back, we'll sort out your refund or replacement. Just allow up to two weeks for shipping time - as soon as we have it we'll start the refund. It may take 5-7 days to appear in your account (depending on your payment method).
Some items can't be exchanged or refunded. These are clearly marked on our website.
Unfortunately, no you will have to paid for the cost of shipping and returning your voucher to us.
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Secure online shopping
This site has a 256 bit encrypted SSL certificate installed which means your data is encrypted in transit.
Our password policy ensures that accounts are required to have very strong passwords.
We subscribe to high security and encryption standards allowing all customers to shop with peace of mind. We have taken all reasonable security measures to ensure confidential information, cannot be accessed by anyone who is not authorized to do so.
We don't store your payment card details or process your payments on this site. All online payments are provided by trusted third-party processors; namely Stripe and Paypal who are ultimately responsible for your payment security.
If you're concerned about any WodAlot.com security measures, please get in touch.
Some fraudsters try to steal personal information (like bank card details or passwords) by pretending to be a legitimate website or posing as a trustworthy sender in an email or text (SMS) message. This is known as phishing (or smishing if sent via SMS).
For example, a fraudulent email or text could be sent in the guise of a survey, competition or social media post. The aim is to trick you into visiting or submitting your details to an unsecure site.
Anyone can be targeted (not just GiftDays-for-Africa.com customers) and these fraudulent emails or texts often request personal information or ask you to confirm information.
It might be a scam when…
- The message asks for personal information like your bank or payment details, username or password.
- The sender’s email address looks suspicious.
- There’s a sense of urgency, like a threat that your account will be closed unless you take immediate action.
- The message has a generic greeting such as ‘Dear customer.'
- You weren’t expecting it.
If you’re worried, don’t click on any links, open any attachments or forward to anyone else.
You can always get information directly from the company's legitimate website rather than a link in an email.
If you're concerned about any unexpected or suspicious GiftDays-for-Africa.com communications, please get in touch.
Be wary of text (SMS) messages relating to competitions or voucher giveaways. Check official sites or contact the company directly using the contact details from the website. Report anything you don't think is authentic.
WodAlot.com will never contact you via SMS about credit refunds or credit limit increases.
All legitimate GiftDays-for-Africa.com promotions will be listed here.
Anyone can be targeted (not just GiftDays-for-Africa.com customers) and fraudulent texts often request personal information or ask you to confirm information.
If you're concerned about any unexpected or suspicious GiftDays-for-Africa.com communications, please get in touch.
Be wary of any social media posts relating to competitions or voucher giveaways. Check official sites or contact the company directly using the contact details from the website. Report anything you don't think is authentic.
GiftDays-for-Africa.com will never contact you via SMS about credit refunds or credit limit increases.
All legitimate GiftDays-for-Africa.com promotions will be listed here.
Anyone can be targeted (not just GiftDays-for-Africa.com customers) and fraudulent texts often request personal information or ask you to confirm information.
If you're concerned about any unexpected or suspicious GiftDays-for-Africa.com communications, please get in touch.
If you're concerned about any unexpected or suspicious GiftDays-for-Africa.com communications, please get in touch.
Here’s some advice on creating a strong password:
- Make it long – the longer the password the more secure it is.
- Consider basing your password on a sentence or phrase.
- Use a mix of numbers and special characters.
- Don’t use the same password for all your online accounts – you could end up having all your accounts hacked if a website is breached.
- Don’t use people’s names – passwords like this are easily cracked using common hacking tools.
- Try to avoid words that can be guessed after a little research on social media.
- Use a secure password manager to generate and store your passwords.
Your GiftDays-for-Africa.com account password will need to be at least: 6 characters, 2 letters and 1 number.
It's important to have antivirus software installed to help protect yourself from online attacks. Although you can’t prevent every cyber attack with antivirus software, it can prevent hackers from getting into your computer or mobile device.
Not every intrusion into a computer is meant to cause damage or steal valuable information, that doesn’t mean the attack isn’t dangerous. All intrusions into a computer exploit what is known as a vulnerability, or a weakness in the computer’s operating system or other software.
Here are a few tips to help you stop spyware infecting your device:
- Only download and install programs from websites you trust
- Only buy trusted and well-known, subscription-based programs
- Read security information, privacy statements and licence agreements when you install software
- Don’t click 'OK' or 'I Agree' on pop-up windows, unless you know what you’re signing up for
- Make sure you keep your device’s software up to date. Software and app updates contain vital security updates that help protect your devices from cyber criminals.
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