Yes, you can exchange a valid voucher for an alternative experience.

In order to exchange, please browse through our experiences on the website and then return the original voucher via trackable mail e.g. FedEx or DHL to us along with a letter clearly stating the name and product code of your chosen experience to:

GiftDays-for-Africa.com
C/O Kirby Browne (Pvt) Ltd.
3 Lelant Close
Mandara, Harare
Zimbabwe

If you select a more expensive experience, you will be asked to pay any difference in price. The new voucher/s that you select will keep the same expiry date as your original voucher. Vouchers can be exchanged to anything on the website except for products on our Excluded List which are marked.

Please note that a voucher cannot be exchanged if you have already made a booking with one of our experience providers and cannot be refunded once exchanged.

Some valid vouchers can be extended for 6 months. This is subject to a USD30 administration fee. Restrictions will apply to promotional products and charges may vary.

To extend your experience, you’ll need to return the original voucher to us via trackable mail e.g. FedEx or DHL, along with a letter explaining that you’d like the voucher to be extended to:

GiftDays-for-Africa.com
C/O Kirby Browne (Pvt) Ltd.
3 Lelant Close
Mandara, Harare
Zimbabwe

Upon receipt of the voucher and cheque, we will be pleased to send you a new, extended voucher. Alternatively you can enclose your telephone number and we will call you to take the fee.

Please note that we cannot extend a voucher if it has already expired, and once a voucher has been extended it cannot be exchanged, merged or refunded. Kindly also note that some promotional products cannot be extended under any circumstances.

We are happy to refund the cost of your voucher as long as the voucher is returned to us via trackable mail e.g. FedEx or DHL within 14 days of receipt and you have not already exchanged or merged it, or made a booking. Please enclose a copy of your original order confirmation with the voucher. The address to send the voucher back to is:

GiftDays-for-Africa.com
C/O Kirby Browne (Pvt) Ltd.
3 Lelant Close
Mandara, Harare
Zimbabwe

Upon receipt of the voucher, we will refund the cost of the order, less bank transfer charges, back onto the card that was originally used for the purchase. Unfortunately we are not able to refund postage and packaging charges. Expired vouchers cannot be refunded under any circumstances.

As soon as we get the pack back, we'll sort out your refund or replacement. Just allow up to two weeks for shipping time - as soon as we have it we'll start the refund. It may take 5-7 days to appear in your account (depending on your payment method).

Some items can't be exchanged or refunded. These are clearly marked on our website.

Unfortunately, no you will have to paid for the cost of shipping and returning your voucher to us.