All the information you’ll need to book and take your experience, including contact details for the experience provider/s, can be found in the gift experience pack sent to you. Please take a moment to read through these details as they should answer your questions.

You’ll be able to book your experience directly with the experience provider for a mutually convenient date (remember that experiences must be booked in advance and are always subject to availability). Please do not call our Customer Services team as we do not hold details of availability and we cannot make a booking for you.

To avoid disappointment, we recommend that you book as early as possible to ensure that a date is available before the expiry date of your voucher. Our experiences will generally require you to book 6 or 8 weeks in advance (or even longer), particularly during peak periods. You must have booked and taken your experience before your voucher expires. We strongly recommend that you don’t make any travel, accommodation or other arrangements until your booking has been made and you’ve received confirmation from the experience provider.

Yes, you can exchange a valid voucher for an alternative experience.

In order to exchange, please browse through our experiences on the website and then return the original voucher via trackable mail e.g. FedEx or DHL to us along with a letter clearly stating the name and product code of your chosen experience to:

GiftDays-for-Africa.com
C/O Kirby Browne (Pvt) Ltd.
3 Lelant Close
Mandara, Harare
Zimbabwe

If you select a more expensive experience, you will be asked to pay any difference in price. The new voucher/s that you select will keep the same expiry date as your original voucher. Vouchers can be exchanged to anything on the website except for products on our Excluded List which are marked.

Please note that a voucher cannot be exchanged if you have already made a booking with one of our experience providers and cannot be refunded once exchanged.

Some valid vouchers can be extended for 6 months. This is subject to a USD30 administration fee. Restrictions will apply to promotional products and charges may vary.

To extend your experience, you’ll need to return the original voucher to us via trackable mail e.g. FedEx or DHL, along with a letter explaining that you’d like the voucher to be extended to:

GiftDays-for-Africa.com
C/O Kirby Browne (Pvt) Ltd.
3 Lelant Close
Mandara, Harare
Zimbabwe

Upon receipt of the voucher and cheque, we will be pleased to send you a new, extended voucher. Alternatively you can enclose your telephone number and we will call you to take the fee.

Please note that we cannot extend a voucher if it has already expired, and once a voucher has been extended it cannot be exchanged, merged or refunded. Kindly also note that some promotional products cannot be extended under any circumstances.

We are happy to refund the cost of your voucher as long as the voucher is returned to us via trackable mail e.g. FedEx or DHL within 14 days of receipt and you have not already exchanged or merged it, or made a booking. Please enclose a copy of your original order confirmation with the voucher. The address to send the voucher back to is:

GiftDays-for-Africa.com
C/O Kirby Browne (Pvt) Ltd.
3 Lelant Close
Mandara, Harare
Zimbabwe

Upon receipt of the voucher, we will refund the cost of the order, less bank transfer charges, back onto the card that was originally used for the purchase. Unfortunately we are not able to refund postage and packaging charges. Expired vouchers cannot be refunded under any circumstances.

The voucher and accompanying information are presented inside a smart wallet and can be pre-printed with your personal message.

All gift packs are sent under plain cover. The pack is designed to fit through a standard letter box.  Please note that some experiences do not include a gift pack (this will be clearly stated on the product page).

If you order before 2pm, we will usually despatch the vouchers on the same day for which we give an approximate lead time of three to five working days if you select FedEx. Orders placed after 2pm will usually be dispatched on the next working day.

These delivery times and prices are only applicable to Zimbabwe delivery addresses; for delivery addresses outside the Zimbabwe, please contact our Customer Services team by telephone to discuss your requirements.

Kindly note that all our experience packages are sent recorded delivery with FedEx. Once they have shipped you will receive a notification email which will include a tracking number. If you contact your nearest FedEx office you will be able to get an accurate idea of where your parcel is. However, you must let us know no later than 21 days from your order date if your order hasn’t arrived, so that we can investigate.

If you need to present your order urgently, you can print a temporary gift certificate which you can give to your recipient whilst you wait for the pack to be delivered.

Click to view / print a temporary gift certificate.

Most of our vouchers are valid for 6 months and you must book and take your experience before your voucher expires. Some promotional products and other vouchers may have longer or shorter validity periods, but this will be clearly stated on our website.

Unfortunately we are not able to issue a replacement voucher if yours has been lost, stolen or destroyed.  This is because your original voucher is still valid, and if it is used we will be liable for the cost of this.

Once your order has been confirmed, we are not able to change any details of the order. We are also not able to change the delivery address, so please make sure you check all the details carefully before confirming the order as mistakes cannot be rectified afterwards.

The instructions for activating your voucher will be inside your voucher pack.  Please ensure that you follow these, as you won’t be able to take your experience until you’ve activated your voucher correctly.  In some cases you may need to send your voucher to our office for it to be activated, but your pack will provide full details of how to do this.

Our experience providers are always happy to answer any questions you may have regarding their venue, experience format, equipment or restrictions.  If you have any specific queries or concerns, these should be addressed before you make your booking.  You can contact the experience provider/s directly using the information inside your voucher pack. If you have a more general enquiry, feel free to call our friendly Customer Services team on +263 782 778 204 and we’ll be happy to help. Kindly note, however, that we are not able to advise you regarding the availability of an experience, or to make a booking on your behalf.

If your experience is cancelled by the experience provider, they will arrange to re-book you at a mutually convenient time. We strongly recommend telephoning the experience provider before you travel, to make sure that your booking will go ahead. We cannot be held liable for any costs incurred in the event of a booking being cancelled.

Once you’ve made a booking with one of our experience providers you’re bound by their terms and conditions, so please make sure that you understand their rules regarding changing or cancelling a booking (particularly at short notice).

Yes, we would always advise you to send all documentation to us or to the centres by FedEx as normal post will not be insured if lost, and if your voucher is lost in the post we cannot replace it.

We are making it as easy as possible to find out about our latest experiences. It’s quick and simple to sign up to our newsletter, which you can do from the front page of our website, and we’ll send you regular updates about our new experiences and special offers. You can also find us on Twitter and Facebook. Alternatively, feel free to browse the ‘What’s New’ and ‘Special Offers’ sections on our website.

Some of our experiences (typically driving or flying experiences) have weight or height restrictions, which are usually dictated by the vehicle or aircraft in which the experience will take place. Others may have an age restriction for insurance or legal reasons (but don't worry, we have lots of 'Junior' products so younger people needn't miss out). Some of our driving experiences may also require a full Zimbabwean driving licence. Restrictions may vary between centres. The majority of our experiences require you to be in a reasonable state of health and fitness, and some (such as Tandem Skydive, Parachute Jump and Scuba Diving) require more detailed medical information. If you are in any doubt about your ability to take part in any of our experiences, please contact the centre directly and check before making your booking.

Alternatively, our Customer Services team will be happy to advise you on the suitability of experiences.

It is your responsibility to ensure you choose an experience suitable for your intended recipient, and we will not be liable to offer a refund if you purchase an experience but its restrictions render it unsuitable for the recipient.

We love to hear how our customers get on, so please take a moment to let us know how your experience went. You can leave your review on our website, which will be checked for moderation and approval before being posted live on our site. Or you can download a feedback form from our website and return it to us by post.
If for any reason you are unhappy with any aspect of your experience, you should bring it to the attention of the supplier on the day so that they have the opportunity to resolve it immediately. In our experience, most queries or concerns can be quickly resolved by the supplier. If you are still unhappy, however, please write to us explaining the circumstances, along with details of who you spoke to on the day, and we will undertake to investigate it further for you.

Please see our Terms and Conditions for more information.

If you would like to become a supplier / experience provider please contact our Buying Manager - David McAllister on +263 772 413 346 or email david@giftdays-for-africa.com